Bilingual Customer Service Representative – 1 – Loyalty S… in Phoenix, Arizona

Description We are offering a contract for a permanent position as a Bilingual Customer Service Representative in Phoenix, Arizona. The role is primarily situated in a hybrid work environment, with a balance of remote work and in-office duties. This position is focused on customer service in the insurance industry, where the individual will be a key player in retaining and enhancing customer relationships.

Responsibilities:

• Serve as a primary point of contact for customers, providing comprehensive information about insurance products and services

• Manage both inbound and outbound calls, addressing inquiries, resolving concerns, and assisting those who wish to modify their insurance coverage

• Utilize effective sales techniques to reinforce the value of our products and services, aiming to retain customers considering cancellation

• Contribute to premium collection processes, including current and overdue payments

• Deliver detailed information regarding policy statuses to clients

• Handle basic technical troubleshooting related to website or app issues, ensuring a smooth digital experience for our customers

• Consistently meet or exceed departmental standards, including quality, average handle time, after-call work, and other key performance indicators

• Contribute to organizational objectives by supporting process improvements and providing insightful feedback to leadership

• Demonstrate flexibility in working various shifts within the designated timeframe, adhering to the hybrid work schedule

• Reflect company values such as personal connection, empathy, problem-solving, and ownership in daily interactions and operations. Requirements • Proficiency in both English and Spanish languages

• Exceptional customer service skills

• Excellent communication abilities

• Proven sales experience

• Ability to provide training for staff members

• Understanding of company policies and planning processes

• Committed to quality assurance

• Experience in handling both inbound and outbound calls

• Familiarity with insurance industry practices

• Capable of supervising a team

• Knowledge about time management techniques

• Ability to manage benefit functions

• Strong leadership skills

• Experience with hiring processes

• Ability to troubleshoot and solve problems

• Familiarity with collection processes

• Proficiency in managing and updating websites

• Experience with claim administration

• Understanding of best practices in the industry

• Excellent time management skills

• Experience in selling products or services

• Ability to execute tasks efficiently

• Ability to collaborate effectively with a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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