Customer Service Representative in Livonia, Michigan

Description We are offering a short term contract employment opportunity for a Customer Service Representative in Livonia, Michigan. As a Customer Service Representative, you will be the main point of contact for our customers, responding to their inquiries, processing their orders, and ensuring their satisfaction. You will work in a call center environment, handling inbound and outbound calls, as well as email correspondence.

Responsibilities

• Manage customer inquiries and complaints via phone, email, or chat

• Provide accurate, valid, and complete information to customers using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

• Process customer orders and keep records of customer interactions

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Utilize CRM software for customer relationship management

• Proficiency in Microsoft Excel and Word for data entry and scheduling appointments Requirements • Proficient in answering inbound calls, providing a detail oriented and helpful service to customers.

• Prior experience in a call center customer service role is required.

• Strong ability to provide high-quality customer service, demonstrating patience and problem-solving skills.

• Ability to accurately perform data entry tasks, ensuring all customer information is updated and correct.

• Skilled in handling email correspondence, responding to customer queries and complaints in a timely and detail oriented manner.

• Experience in handling both inbound and outbound calls, delivering excellent customer service in all interactions.

• Proficient in Microsoft Excel and Microsoft Word, using these tools to maintain customer records and create reports.

• Capable of efficiently handling order entry, ensuring all customer orders are processed correctly and promptly.

• Ability to schedule appointments effectively, managing time and resources to meet customer needs.

• Familiarity with CRM – Customer Relationship Manager, using this tool to manage customer relationships and track interactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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