Customer Service Representative – JR28298-3800 in Chicago, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12390619 Department

Press Distribution Customer Service

About the Department

The University of Chicago Press Distribution Center (CDC) is a
state-of-the-art distribution and fulfillment operation, providing a
full range of services to the University of Chicago Press and scholarly
publishers worldwide. Located in the Historic Pullman District near
110th Langley, the CDC is conveniently located near the Metra and the
Bishop Ford Freeway. The facility is two hundred seventy-three thousand
square feet housing nearly twelve million books in inventory, and more
than nineteen thousand units shipped daily. Our team is hard-working,
highly motivated, and enjoy the same benefits as the University of
Chicago campus-based employees, many with the added benefit of working
close to home. On-the-job training provided.

Job Summary

The Customer Service Representative enters customer orders and
investigates customer complaints using the computer system.

Responsibilities

Job Summary:

The Customer Service Representative enters customer orders and
investigates customer complaints using the computer system.

Responsibilities:

• Enter orders directly from customers, from both written and
  telephone requests.
• Set up new customer accounts on the computer.
• Investigate customer service complaints (written and telephone).
• Interface with warehouse and accounts receivable personnel, as
  needed, to effectively complete assigned tasks.
• Perform other tasks as required.

Competencies:

• Manage interpersonal relationships and interact/communicate with
  clarity, tact and courtesy with patrons, patients, staff, faculty,
  students and others required.
• Communicate effectively in English, both orally and in writing
  required.
• Identify priorities; recognize and resolve or refer problems
  required.
• Work effectively with supervision and as a part of a team required.
• Ability to use or learn a range of position-related software
  applications; strong typing skills and experience on a 10 key adding
  machine required.
• Excellent verbal communication skills and the ability to follow
  detailed instructions required.
• Investigating customer service complaints and following detailed
  procedures to correct the problems required.
• Interface with various departments as required to effectively
  complete assigned tasks required.

Minimum Qualifications

Education:

—

Work Experience:

—

Certifications:

—

Education, Experience, and Certifications:

Education:

• High school diploma or equivalent required.

Experience:

• Customer service experience preferred.

Technical Knowledge or Skills:

• Typing skills of at least 30 words per minute and experience on a 10
  key adding machine are required.

Pay Range:

• $18.47-$21.56

Required Documents:

• Resume
• References

When applying, the document(s) MUSTbe uploaded via the My
Experience page, in the section titled Application Documents of
the application.

Job Family

I.B.T. Local 743 – Clerical Employees

Role Impact

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled

Weekly Hours

40

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal
Opportunity/Disabled/Veterans and does not discriminate on the basis of
race, color, religion, sex, sexual orientation, gender, gender identity,
national or ethnic origin, age, status as an individual with a
disability, military or veteran status, genetic information, or other
protected classes under the law. For additional information please see
the University’s Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the
application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic
community that places the highest value on rigorous inquiry and
encourages a diversity of perspectives, experiences, groups of
individuals, and ideas to inform and stimulate intellectual challenge,
engagement, and exchange.