Customer Service Representative in Lakewood, Colorado

Description We are offering a contract for a Customer Service Representative position at our location in Lakewood, Colorado. As a Customer Service Representative, you will be primarily working in the manufacturing industry, where you will manage customer account activities and address their inquiries.

Responsibilities:

• Accurately process customer credit applications with efficiency

• Keep customer credit records updated and precise

• Address customer inquiries professionally via phone calls and emails

• Monitor customer accounts and perform necessary actions

• Adjust shipments as per customer requirements

• Generate credit memos for customers

• Handle both inbound and outbound customer calls

• Utilize Microsoft Excel and Word for data entry and order entry tasks

• Schedule appointments as per customer requests and organizational needs. Requirements • Demonstrated experience in responding to inbound calls in a detail-oriented manner.

• Prior work in a call center customer service environment is necessary.

• Robust customer service skills with the ability to manage queries effectively.

• Proficiency in data entry with keen focus on detail and accuracy.

• Excellent email correspondence skills, ensuring customer queries are addressed promptly and in a detail-oriented manner.

• Experience in managing both inbound and outbound calls.

• Proficiency in Microsoft Excel, including data analysis and reporting features.

• Strong knowledge of Microsoft Word for drafting correspondence and creating reports.

• Prior experience in order entry, ensuring accuracy and efficiency.

• Ability to schedule appointments efficiently, optimizing team calendars.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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