Bilingual Customer Service

Job title:

Bilingual Customer Service

Company

BilingualOne

Job description

Bilingual Customer Service RepresentativeDetails:

• Permanent, Full-time
• Location: Mississauga – Fully in office!
• Salary: $50,000 to $60,000

Job description:

• Handle a high volume of incoming calls and emails while maintaining a professional and friendly demeanor.
• Order Processing: Efficiently process customer orders, credits, and credit claims, while ensuring accuracy and timeliness.
• Payment Handling: Manage credit card payments and refunds to facilitate smooth transactions.
• Issue Resolution.
• Identify and assess customers’ needs, aiming to achieve the highest level of satisfaction.
• Building Customer Relationships:

Foster sustainable relationships built on trust through open and interactive communication.

• Technical Support: Provide technical support, delivering valid and comprehensive information using the appropriate methods and tools provided.
• Complaint Resolution

Maintain records of customer interactions, process customer accounts

• Organize and file customer orders, credits, and related documents in customer files.

Experience

• 1 to 2 years of experience in the customer service field, preferable in a call center environment.

Competencies

• Strong oral and written communication skills (Bilingualism in French and English
• Excellent telephone etiquette

Expected salary

Location

Mississauga, ON

Job date

Sat, 07 Dec 2024 04:02:04 GMT

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