Job Responsibilities
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Functional Responsibilities:
- Answer incoming calls and assist customers in their orders
- Provide a high level of personalized customer service.
- Provide customers with product and service information and explain offers that are available at Drinkies stores
- Up sell products, inviting customers through the phone call to try any new product.
- Increase the awareness and trials of any new SKU.
- Offering the promotions if available to all customers
- Sell product and place customer orders in computer system.
- Solving the billing issues.
- Handling Drinkies net web orders.
- Outbound calls to increase sales & to activate the inactive accounts
- Following up the delivery cycle until the order delivered to the customer
- Complete call logs and reports
- Offering all support in different projects, surveys or new ideas which are related directly to Drinkies department or indirectly with other departments such as Marketing, customer service, sales ….etc
- Dealing with the customer complaints over the phone & web site
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