Customer Service Representative (Call Center)

Job Title: Customer Service Representative (Call Center)

Location: McLean, VA

Industry: Customer Service / Call Center

Pay: $24.00 per hour

About Our Client:

Our client is a respected organization overseeing national industry self-regulation programs to set high standards for advertising and privacy practices. This organization promotes accountability and dispute resolution services, creating fair business practices and enhancing consumer experiences.

Job Description:

As a Dispute Resolution Specialist I, you will guide consumers through the dispute resolution process, providing detailed explanations of eligibility requirements and procedures. After an initial training period (3-6 weeks) onsite, you’ll transition to a hybrid schedule. This role focuses on customer service within a call center environment and requires bilingual proficiency in English and Spanish.

Key Responsibilities:

• Handle inbound calls and assist consumers with filing claims via phone or online.
• Explain dispute resolution program details and eligibility, referring cases to management as needed.
• Address basic inquiries regarding state-specific lemon laws.
• Assist with consumer outreach and support special projects to achieve program goals.

Qualifications:

• 4+ years of progressive call center experience with a focus on customer service.
• Bachelor’s degree preferred.
• Familiarity with contact center systems such as Ring Central or Matterhorn.
• Experience in a Fortune 500 call center environment.
• Bilingual in English and Spanish is a plus

Additional Details:

• Contract-to-hire position with structured training and potential for promotion.
• Schedule: Monday to Friday, 9:00 am – 6:00 pm (60-minute unpaid lunch).
• Background check required, covering the past 10 years (federal, state, and county checks).

Perks:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) with matching contributions up to 6%.
• Paid time off including vacation, personal, and sick leave.
• Access to a fully equipped on-site fitness center and an employee assistance program.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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