Customer Service Representative in Chicago, Illinois

Champions Do More

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.

• Clean workspace, this is the first point of contact our customers have with our facility.

• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.

• Provide clerical and administrative support to the General Managers and Service Advisors.

• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.

• Perform other related duties as assigned

Qualifications

Required:

• Provide excellent customer service with a friendly and welcoming demenor

• Ability to work in a fast paced yet professional environment

• Ability to manage a high volume of customer walk ins, phone calls and emails/messages

• Attentiveness and patience

• Bilingual Skills: The ideal candidate should be fluent in both Spanish and English to effectively communicate with our diverse customer base (Preferred)

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with match

• Referral Bonus (“Cash From Crash”)

• 5 Paid Holidays

Submit a Referral

Location US-IL-Chicago

ID 2025-11657

Category Customer Service

Position Type Regular Full-Time

Prioritization Tier 2 – Staffing Needs

Remote No