Lead of Learning Design & Development, Customer Education in London, United Kingdom

About the Role:

Grade Level (for internal use):

11

The Team: The Customer Education team at CI is instrumental in driving product adoption and enhancing the customer experience with engaging online courses and self-serve knowledge. Focused on building exceptional digital learning programs delivered through our world-class learning portal called The Learning Center, the team thrives on collaboration, innovation, and strategic alignment to empower our clients and employees alike. 

Role Description: The Head of Learning Design & Development plays a critical role in developing and executing the digital learning content strategy for our customers. This role requires a creative and strategic thinker with strong leadership and project management skills who can oversee a team of talented Learning Experience Designers and Content Developers. You will work alongside our Learning Portfolio Managers and be responsible for setting content development timelines, managing capacity, ensuring quality, and driving continuous improvement in our learning programs.

Responsibilities and Impact:

Content Strategy & Development:

• You will define and refine the digital learning content strategy, ensuring alignment with business objectives and customer needs.

• You will oversee the development of engaging and effective learning content across various modalities, including but not limited to; Interactive courses (eLearning), Videos, Microlearning modules, Knowledge, Base articles, Virtual Instructor-Led Training sessions, Blended Learning, Journeys, Job aids and Assessments

• You will seek new collaborations across the business and offer creative approaches to sourcing base content for learning material.

• You will explore and implement the use of AI-powered tools in content creation, such as AI-assisted writing, text to speech, personalized learning recommendations, and chatbots for customer support.

Project Management & Execution:

• You will develop and manage project timelines, budgets, and resources effectively.

• You will ensure projects are delivered on time, within budget, and to the highest quality standards.

• You will track and analyze key performance indicators (KPIs) to measure the effectiveness of learning programs and identify areas for improvement.

Team Leadership & Collaboration:

• You will lead, mentor, and develop a high-performing team of Learning Experience Designers and Content Developers based in India.

• You will collaborate with content owners outside of Customer Education includingProduct, Marketing,Customer Success, and Sales to ensure alignment and maximize the impact of customer education efforts.

Quality Assurance & Innovation:

• You will establish and maintain rigorous quality control processes for all learning content.

• You will conduct regular reviews and audits to ensure content accuracy, relevance, impact, and accessibility.

• You will stay abreast of the latest trends and technologies in learning and development, and explore innovative approaches to customer education.

What W e’re L ooking F or :

Basic Required Qualifications:

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field.

• 5+ years of experience in instructional design and development, with a strong focus on digital learning.

• 2+ years of experience leading and managing a team of instructional designers orcontent developers.

• Proven experience in developing and executing successful learning strategies.

• Strong project management skills, including the ability to prioritize, manage deadlines, and work effectively under pressure.

• Excellent written and verbal communication, presentation, and interpersonal skills.

• Proficiency in learning technologies and authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, WellSaid).

• Experience with learning management systems (LMS) and learning analytics.

• Understanding of how AI is transforming the education landscape, including personalized learning, adaptive learning platforms, and the use of AI in educational technology.

• Strong analytical and problem-solving skills.

• Passion for customer success and a strong desire to create engaging and effective learning experiences.

Additional Preferred Qualifications:

• Experience with agile methodologies

• Experience with customer success platforms

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  [email protected]  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 – Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 – Middle Professional Tier II (EEO Job Group)

Job ID: 311517

Posted On: 2025-01-21

Location: London, London, United Kingdom