Customer Service Representative in Charlotte, North Carolina

Description We are seeking a Customer Service Representative located in Charlotte, North Carolina, United States. The role involves managing customer accounts and inquiries in the property management industry. The selected candidate will be responsible for coordinating with homeowners, technicians, and superintendents, managing calendars, and handling logistics and scheduling tasks. The role offers a contract to permanent employment opportunity.

Responsibilities:

• Handle customer inquiries via phone and email, ensuring prompt and efficient responses.

• Coordinate appointments with technicians, renters, and superintendents on site.

• Process customer applications with a high level of accuracy.

• Maintain and manage customer accounts using various software such as Salesforce.com and Yardi.

• Utilize Microsoft Office Suites for various administrative tasks.

• Manage and organize daily calendar schedules.

• Coordinate and confirm appointments, ensuring smooth operations.

• Carry out logistic and scheduling tasks effectively.

• Handle a high volume of phone calls daily, maintaining professionalism and efficiency.

• Ensure all customer records are kept accurately and up-to-date. Requirements • Proficiency in managing Customer Accounts

• Experience in using Yardi software

• Knowledge of Property Management principles

• Ability to manage Email Correspondence effectively

• Proficiency in using Salesforce.com

• Proficient in Microsoft Office Suites including Word, Excel, PowerPoint, and Outlook

• Experience in Calendar Management

• Ability to manage Booking Appointments efficiently

• Proven track record in Confirming Appointments promptly

• Experience in Coordinating Appointments effectively TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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