05-02-2025

Grade:

Grade 5

Job Category:

Support

Temp Monthly – Pension

CHF6341

The WTO seeks to attract and retain staff members offering the highest standards of competence, efficiency and integrity and to build an organization that is representative of the Members and People it serves. As an equal opportunity and inclusive employer, the WTO gives full regard to competence and welcome applications from qualified candidates irrespective of age, disability status, gender, nationality, race, religion, sexual orientation, social origin or any other characteristic. Applications from non-represented Members (link) are particularly encouraged for all positions.

The Secretariat of the WTO is seeking to fill a short-term position of conference room technician within the Conference and Visitors Services Section of the Finance and Corporate Services Division.

This is a short-term, six-month contract, which may be renewed, subject to the availability of funds and the performance of the position holder.

Under the supervision of the Head of Unit, the incumbent will operate and maintain audio-visual and IT equipment in the WTO conference rooms and will perform the following duties:

1. Operate, calibrate, install, set up, maintain, and test standard/approved equipment in conference rooms for internal and external meetings so that they are fully operational before each session.

2. Diagnose and resolve technical problems. Implement incident resolution processes and procedures, and follow up with others when a problem must be communicated to another group/unit/company.

3. Carry out, in collaboration with service providers, preventive and corrective maintenance of equipment including video projectors, cameras, screens, simultaneous interpretations systems, microphones, computers, specific applications, PLCs and controllers, networked audio-visual distribution systems, recorders, servers, etc.

4. Provide timely, high-quality support on technical aspects related to audio-visual and IT installations in conference rooms. Help to address issues related to technical support for meetings.

5. Provide advice and guidance to users on the operation of audio-visual and IT installations in conference rooms, and support colleagues when required. Draft standardized procedures and information guides, as necessary.

6. Help to coordinate service providers, supervise work, prepare requests for estimates, and receive and check deliveries of equipment.

7. Participate in tests of new software and hardware, the drafting of technical documents and specifications, and updating standard procedures and information guides of the Conference Room Technical Group.

8. Carry out or support small projects undertaken by the team related to a specific event, activity, or technological solution.

9. Perform other related tasks within the unit, as required.

Education and training:

Candidates must have completed their secondary education. An apprenticeship, training or certification in a relevant professional field and recognized by a professional body in the audio-visual, information and communication technology, or IT fields is an advantage.

Knowledge and skills:

Technical knowledge and skills:

Very good knowledge of at least one of the relevant areas for the position, such as simultaneous interpretation and communication systems, audio-visual distribution systems, audio-visual production systems, or computer networks for audio-visual, multimedia, and data systems.

Good knowledge of the Microsoft Windows operating system.

Good knowledge of Microsoft 365 applications.

Excellent analytical skills, good judgement, and problem-solving skills.

Ability to analyse a range of information, break problems down into manageable tasks and identify possible solutions.

Behavioural skills:

Ability to process documents, media and information containing sensitive data, keeping them confidential and treating them with discretion.

Proven organizational and time management skills, including ability to manage multiple tasks with competing priorities, and to work under pressure and outside regular working hours, as required.

Ability to communicate technical information or concepts to non-technical individuals.

Ability to initiate and nurture relationships with a diverse range of individuals, both within and outside the organization.

Ability to influence and convince others using facts; and to resolve conflicts.

Quick learner, ability to think outside the box, proactive, curious and ability to adapt to different environments.

Ability to work in a team and build relationships with others, while working independently to achieve his/her objectives.

Organizational competencies:

Communicating to deliver results

Effective collaboration

Cultivating progressive growth

Professional accountability

Relevant digital competencies

Diversity, equity, and inclusion

Work experience:

Minimum of five-years’ experience in the audio-visual, information and communication technology, or IT field.

Languages:

Excellent knowledge of French or English, including the ability to write clearly and succinctly, and a practical knowledge of the other language.

Additional Information:

Only applications from nationals of WTO Members will be accepted.

The WTO may use various communication technologies such as video or teleconference for the assessment and evaluation of candidates. The recruitment process may also involve the use of various forms of testing, assessment centres, interviews and reference checks.

Applicants may be required to sit a written examination.

Applicants will be contacted directly if selected for an interview.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the closing date – Geneva (Switzerland) time – stated in the vacancy announcement.

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE ACCEPTED.

The WTO is a non-smoking environment.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements