Customer Service – Hourly – Customer Service Rep

Established in 1919 and traded on the NYSE, Standard Motor Products, Inc. (SMP) is a leading independent manufacturer and distributor of premium automotive replacement parts utilized in the maintenance, repair, and service of vehicles in the automotive aftermarket. Additionally, SMP provides customized solutions for vehicle control and thermal management products in diversified end markets represented by its Engineered Solutions segment.

Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia. SMP sells its products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers, and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico, and other Latin American countries.

Description

The Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.

Responsibilities:

• Input, validate, and manage customer orders received via email, EDI, customer portals, and occasionally by phone, as well as collaborate with customer accounts to communicate delivery schedules and shipments in a timely and organized manner
• Interface with buyers and production planners to achieve on-time customer delivery, communicating new and upcoming customer requirements, and facilitating expedites with buyers, suppliers, and local distribution teams when necessary
• Manage and coordinate customer orders shipping directly supplier-to-customer
• Process heavy email flow and maintain a clean, organized inbox
• Process returns, credits, debits, and denials
• Provide customs documentation for international shipments

Qualifications/Skills/ Requirements:

• Minimum 2 years’ experience in Customer Service
• Knowledge of MRP and Supply Chain systems preferred
• Proficient in PC business applications: Outlook, Excel, and Word
• Excellent written and verbal communication skills
• Must be capable of using AS/400 based system. J.D. Edwards experience is a plus
• Ability to multi-task and perform tasks which are highly analytical in nature
• High degree of accuracy with numerical data entry
• Candidate must be team oriented and self-motivated with a stellar attendance record
• Experience with EDI based systems a plus
• Bachelor’s degree a plus

Direct Reports

This position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)

Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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