Customer Service Representative in West Chicago, Illinois

Description

Job Summary

Robert Half is seeking a friendly, detail-oriented, and customer-focused Customer Service Representative to join our client’s team in West Chicago, IL. This is a contract-to-hire opportunity with an hourly rate of $21.00. The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and a passion for delivering an outstanding customer experience.

Key Responsibilities

• Customer Support: Serve as the primary point of contact for customers, addressing inquiries, resolving complaints, and providing accurate information about products or services.

• Order Management: Process customer orders, updates, and account changes in a timely and accurate manner.

• Issue Resolution: Proactively investigate and resolve order discrepancies, shipping issues, and billing concerns while maintaining a positive customer experience.

• Data Entry: Accurately input customer information, order details, and issue resolutions into internal systems.

• Communication: Respond to customer inquiries via phone, email, or chat professionally and promptly.

• Cross-functional Collaboration: Coordinate with internal teams, such as sales, shipping, and billing, to ensure seamless service delivery.

• Follow-Ups: Track customer cases and follow up on unresolved issues to ensure timely resolution and customer satisfaction.

• Documentation: Maintain detailed records of customer interactions, transactions, and complaints for reporting and analysis purposes.

• Support Processes: Identify opportunities to improve customer service processes and share feedback with management.

  Requirements

Qualifications

• Education: High school diploma or GED required; additional training or coursework in customer service is a plus.

• Experience: 1-2 years of experience in a customer service or call center role preferred.

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk) is a plus.

• Soft Skills: Strong problem-solving abilities, excellent verbal and written communication skills, and a customer-first attitude.

• Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.

• Teamwork: Collaborative and dependable with the ability to work effectively in a team-oriented environment.

Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .