Service Center Transcon (Transportation) Customer Servicer Representative in Cd. Juarez, Mexico

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals

• 300+ locations worldwide

• Fortune 500

• Globally unified systems

Major Duties and Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace TRANSCON Files and reporting

• Use export TRANSCON Workflow on daily basis

• Ensure accurate and timely client and vendors billing.

• Ensure delivery of freight and timely clearance when applicable

• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in the DLSOPs

• Meet KPI standards in accordance with the Company’s procedures    

• Network communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

   

KNOWLEDGE & BEHAVIORS: 

Knowledge:

• Expeditors’ Company Policies and Procedures

• Basic local regulatory knowledge for compliance

• Global Logistics Industry knowledge

• Hazardous materials certification (preferred)

Behaviors:

• Positive and willing to help attitude

Skills:

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word)

• 85% Fluent in English  

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

   

Expeditors offers excellent benefits:

We offer:

-Legal Benefits

-Job stability

-Type of position: full-time, permanent contract

-Work from home:

• No (any changes will be notified)

All your information will be kept confidential in accordance with EEO guidelines.