Customer Service Representative in Washington, District Of Columbia

Description We are offering a short term contract employment opportunity for a Customer Service Representative based in Washington, District of Columbia. The role involves significant interaction with customers related to housing applications, along with administrative tasks. As a key point of contact, you will be expected to manage a variety of tasks to ensure efficient and effective customer service.

Responsibilities:

• Engaging with customers who are on the housing waitlist or seeking to apply

• Collecting and managing physical documents related to housing applications

• Scanning, filing and maintaining an organized record of customer documents

• Updating the company database with accurate and up-to-date customer information

• Performing clerical administrative duties as required

• Utilizing Microsoft Excel and Word for data entry and record-keeping

• Responding to and managing inbound calls from customers, providing excellent service and resolving inquiries. Requirements • Proficiency in answering inbound calls and managing customer inquiries effectively

• Demonstrated experience in providing exceptional customer service

• Ability to perform data entry tasks with high level of accuracy and efficiency

• Advanced knowledge of Microsoft Excel, including creating spreadsheets, using formulas, and managing data

• Proficient in Microsoft Word, with the ability to create, edit, and format documents efficiently TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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