Customer Service in Miami, Florida

Description

Robert Half is offering a fantastic opportunity for a skilled and personable Customer Support Specialist. If you’re looking to leverage your communication skills to make a meaningful impact while supporting a growing business, this could be the perfect role for you!

What you’ll do as a Customer Support Specialist:

• Handle both inbound and outbound calls on a daily basis, ensuring a seamless customer experience.

• Provide friendly, accurate, and timely customer service to all clients.

• Review medication orders with patients, explaining cost, insurance coverage, shipping options, and delivery timelines.

• Assist patients with tracking and managing their orders.

• Address and resolve customer inquiries, concerns, or issues with professionalism and care.

• Maintain detailed records of customer interactions, inquiries, and transactions.

• Update customer information and ensure accurate documentation within the system.

• Work closely with internal teams to ensure orders are processed smoothly and any issues are resolved.

• Process and manage returns, exchanges, and cancellations as needed.

• Collaborate with the billing team to clarify and resolve any billing-related questions.

• Follow up with customers as needed to ensure satisfaction and follow-through on commitments.

• Assist with other administrative tasks and duties as assigned.

  Requirements

Bilingual Spanish is required.

Strong verbal and written communication skills, able to interact with all levels of the company.

Comfortable navigating multiple computer systems and using search tools to gather information.

A positive, achievement-driven attitude with a professional approach to work.

Strong customer service experience and office administrative skills.

Familiarity with call center customer service operations.

Ability to multitask and stay organized in a fast-paced environment.

Ability to handle sensitive information with confidentiality and discretion.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .