Customer Service Representative in Burlington, Massachusetts

Description We are in search of a Customer Service Representative to enhance our team in Burlington, Massachusetts. This role involves handling customer inquiries, processing customer applications, and maintaining precise customer records. This position also includes monitoring and managing customer accounts.

Responsibilities:

• Handle incoming calls from both technical staff and customers with a focus on superior service.

• Perform data entry tasks with a high degree of accuracy.

• Develop job carts utilizing service titan software.

• Maintain and update customer credit records consistently.

• Use Microsoft Word and Excel to manage and organize data.

• Ensure all customer service tasks are completed efficiently.

• Manage email correspondence with customers and team members.

• Schedule appointments and manage customer service inquiries.

• Handle inbound and outbound calls with professionalism.

• Execute order entry duties as required. Requirements • Position: Customer Service Representative

• Minimum of one year experience in a similar role

• Proficiency in answering inbound calls

• Demonstrable experience in a call center customer service environment

• Strong customer service skills and ability to handle customer queries and complaints

• Ability to perform data entry tasks efficiently and accurately

• Proficient in managing email correspondence

• Experience in handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry processes and systems

• Ability to schedule appointments effectively and efficiently TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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