Customer Service Representative in Savage, Minnesota

Description

We are seeking an adaptable and detail-oriented Customer Service Representative Contractor to join our client! This role primarily involves order review and quality assurance for internal transactions, as well as communication with customers and departments across multiple channels. The ideal candidate will embody a positive, customer-focused attitude and thrive in a fast-paced environment. Job responsibilities:

• Order review and quality assurance

• Review and release inner-company production orders within their system

• Ensure all orders are accurate and complete before processing

• Communication across departments and queue management of orders

• Respond to inquiries from customers, Customer Service Representatives (CSRs), and departments about ETAs, backorders, and order statuses

• Facilitate smooth internal communication across teams, primarily via email and occasionally via phone

• Handling inquiries about product availability, inventory, and shipment tracking

• Process direct customer orders and coordinate with plants on shipping/logistics

• Customer engagement

• Support your subset of customers, delivering top-notch service and ensuring their satisfaction

• Maintain professionalism in all interactions—email-heavy, but phone skills are also required

  Requirements

• Positive, can-do attitude with the ability to navigate varied tasks calmly

• Customer-focused mindset with a commitment to providing an excellent experience

• Adept at self-management, with a proactive and independent work approach

• 2+ years of office or administrative experience preferred

• Familiarity with SAP is a requirement

If you are interested please apply with your resume and reach out to Madison Carey for additional details at 952-831-6020.

TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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