Sr. Customer Service Representative in Versailles, Ohio

Description

We are looking to add a Sr. Customer Service Representative to our team in VERSAILLES, Ohio, United States. In this role, you will primarily deal with customer queries, manage customer accounts, and ensure all customer interactions are logged accurately. This position provides a short term contract employment opportunity.

Responsibilities:

• Ensure all customer interactions are dealt with professionally and empathetically

• Handle incoming customer calls, addressing issues related to orders, billing, and product concerns

• Keep customer information up-to-date after every call and place orders when needed

• Collaborate with the management team to stay informed about product knowledge and changes in company policies

• Contribute to the company’s success by resolving customer problems and converting frustrated clients into repeat customers

• Schedule delivery appointments

• Uphold a high level of confidentiality and professionalism when dealing with clients

• Keep track of pricing changes and update customers accordingly

• Manage billing functions and claim administration effectively

• Utilize Microsoft Office Programs, particularly Excel, for various tasks.

For immediate consideration, call Alison at 937.224.0600

Requirements

• Proficiency in Data Processing, with the ability to accurately manage and analyze large volumes of information.

• Familiarity with ERP – Enterprise Resource Planning systems, demonstrating an understanding of its applications in a business context.

• Experience in Answering Inbound Calls, showcasing excellent communication skills and the ability to handle customer queries effectively.

• Strong knowledge of Billing Functions, ensuring accurate and timely processing of invoices and payments.

• Proficiency in Order Management, with a focus on maintaining accurate records and ensuring timely delivery of products or services.

• Familiarity with Pricing Changes, demonstrating an ability to adapt to market trends and make necessary adjustments.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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