Customer Service Representative (Telecommunications) in Palomar Mountain, California

Description

Our telecommunications client is looking for an enthusiastic Customer Service Representative to join their organization and deliver exceptional service to customers. As the first point of contact, you will handle inquiries, troubleshoot issues, and provide solutions while guiding customers towards satisfaction. This is an ideal role for someone with strong interpersonal skills and a commitment to going above and beyond for the customer.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat while maintaining a professional and empathetic tone.

• Resolve complaints, troubleshoot technical issues, and guide customers on product use and services.

• Provide detailed information about telecommunications products, services, and policies, ensuring customers are equipped with the knowledge they need.

• Document interactions and resolutions clearly and accurately in the customer relationship management (CRM) system.

• Collaborate with internal teams when additional expertise is required to resolve customer issues promptly.

• Identify opportunities to recommend additional products or enhancements that may fit customer needs.

• Maintain a strong knowledge of the telecommunications industry and stay informed on any product or service updates.

  Requirements

• 2+ years of customer service experience, preferably in the telecommunications industry or a similar environment.

• Strong communication skills and the ability to handle customer interactions with empathy and professionalism.

• Comfortable using CRM software and a high aptitude for learning new technologies.

• Ability to work in a fast-paced environment and maintain focus while handling multiple tasks.

• High school diploma or equivalent required; additional certifications or experience is a plus.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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