Customer Service Representative in Glendora, California

Description We are in search of a Customer Service Representative to join our team in Glendora, California. In this role, you will be the key link between our medical community customers and our company, processing their orders and addressing their inquiries with confidence and clarity. This position requires collaboration with various departments to ensure exceptional service delivery and requires familiarity with a diverse product line and its applications.

Responsibilities:

• Manage high volumes of incoming calls for orders, inquiries, and payments with clear and effective communication

• Keep the company database updated in Customer Relationship Management and ERP software system

• Collaborate with different departments including Sales, Accounting, Inventory Management, Quality Assurance, Marketing, Shipping, etc.

• Manage international order processing as a backup

• Engage in company projects and initiatives

• Strategically maintain an awareness of inventory levels, shipping timelines, and customer priorities

• Use your knowledge of our diverse product line to provide exceptional customer service

• Process customer orders and handle delicate situations professionally

• Use Microsoft Word and Excel for data entry and email correspondence

• Schedule appointments and manage order entry using JD Edwards EnterpriseOne software Requirements • Minimum of 2 years of experience in a customer service role

• Proficient in answering inbound calls and handling inbound/outbound calls

• Demonstrated experience in call center customer service

• Strong skills in customer service and able to handle customer queries effectively

• Proficient in data entry tasks

• Experience in email correspondence with clients and team members

• Ability to schedule appointments efficiently

• Proficient in using Microsoft Excel and Microsoft Word

• Experience in order entry is a significant plus

• Familiarity with JD Edwards EnterpriseOne software is preferred TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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