Customs Broker in New South Wales, Australia

C.H. Robinson is currently seeking a Customs Broker to join our team in Sydney.

In this role, you will be responsible for the accurate and timely submission of customs entries for clearance processes as outlined in C.H. Robinson’s customs procedures. As a knowledgeable customer advocate, you will be committed to providing excellent customer service through your subject matter expertise and strong sense of accountability and urgency. You will further develop your knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and gain an overall understanding of the supply chain process. You will ensure compliance and operational excellence, representing both C.H. Robinson and our customers, with skills and expertise that will lead to further development within the organization.

If this sounds good, let’s talk more about what you will be working on:

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices

• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission

• Receive and review documentation to input and transmit data

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Ensure regulatory requirements are met, and proper documentation exists for all shipments

• Manage customer invoicing, process vendor payables, and assist with receivables of assigned accounts

• Procure and coordinate cargo dispatch with preferred carriers, obtaining delivery confirmation, and finalizing rates and any assessorial charges

• Identify and resolve issues that could potentially result in delayed cargo release or final delivery

• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

• Operate Australian Customs Service “ICS” system as required and as per C.H. Robinson Best Practice procedures

• Operate within Australian Quarantine and Inspection Service release and control systems

• Apply all Australian Customs and Quarantine laws and regulations involved in the import and export of goods

• Operate Automated data management systems such as “Inbound” and “Expedient”

Facilitate Relationships:

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language

• Serve as the primary C.H. Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction

• Begin to develop the skill to serve as a Customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of C.H. Robinson clients

• Promote a positive working relationship for all team members

• Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments

• Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service

• Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP

• Understand and learn to leverage C.H. Robinson’s network of departments, support teams and leadership.

Other Activities:

• Direct ownership of Customer Standard Operating Procedures

• Complete Customs tariff classification and valuation

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or Graduate Degree / equivalent

• Minimum 2 years of Customs Brokerage experience

• Proficient in Microsoft Office Suite of programs

Preferred:

• CBFCA approved customs broker course of study or similar industry experience.

• Associate or bachelor’s degree from an accredited college or university in related field

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow up to be utilized with customers and the network

• Proven track record of dealing with customers and being client focused

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .