Sr Customer Service Representative in Lagunilla, Costa Rica

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific Inc., where your work directly contributes to making the world healthier, cleaner, and safer. We are seeking an ambitious Sr Customer Service Representative to be part of our outstanding team in Heredia, Costa Rica. This is an outstanding opportunity to demonstrate your customer service expertise and deliver flawless support to our clients, ensuring their needs are met with world-class efficiency.

Key Responsibilities

• Provide outstanding customer service in invoicing, administration, order management, quotations, and master data.

• Manage complex customer requirements, handle blocking issues, and process requests within division guidelines.

• Liaise with sales, distribution, and finance teams to successfully implement solutions and ensure timely handling of inquiries.

• Adhere strictly to company policies and training guidelines.

• Achieve key performance metrics and engage in efficiency initiatives.

• Participate in assignments and projects as required to meet business expectations.

• Maintain high data accuracy and quality by bringing to bear computer systems.

• Contribute to training materials and support new joiner training.

• Use daily customer service reports to assess and direct activities appropriately.

• Engage in cross-training and support activities during seasonal requirements.

Skills

• Demonstrate high integrity and compliance.

• Attention to detail and accuracy.

• Proven problem-solving skills and ability to multitask under tight deadlines.

• Self-motivated, enthusiastic, and a great teammate.

• Strong written and verbal communication skills.

• Excellent organizational skills and ability to prioritize.

• Ability to work independently and exhibit a “can-do” attitude.

• Skilled Microsoft Office user.

Experience

• Minimum of 2-3 years in a customer service role within a shared service center or multinational environment.

• Experience with ERP systems preferred but not essential.

Education

• High school diploma or equivalent experience required; Bachelor’s Degree or equivalent experience preferred but not essential.

Working Conditions

• Involves repetitive typing and regular use of a computer.

• Typical office environment physical demands.

Thermo Fisher Scientific is committed to a diverse and inclusive workforce, and we are proud to be an Affirmative Action/Equal Opportunity Employer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.