Customer Service Representative in Virginia Beach, Virginia

Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in the Manufacturing industry located in VIRGINIA BEACH, Virginia. In this role, you will handle a variety of tasks related to customer service in line with our company’s policies and procedures.

Responsibilities:

• Efficiently process credit applications from customers

• Uphold precise records of customer credit

• Respond to inquiries and requests from customers and key accounts regarding our standard products, prices, and services.

• Create and manage files and reminders for follow-up actions with customers to ensure an exceptional level of customer service

• Support the Customer Service Manager as per necessity

• Stay up-to-date with changes in policies, procedures, and product offerings, ensuring compliance

• Determine the optimal freight carrier for routing

• Prepare and process quotes, conversion of quotes to orders, and up-sell of products (accessories and parts)

• Apply discounts and commissions based on company schedules

• Liaise with various teams including Sales, Credit Department, Engineering, Production, and Warehouse on behalf of key accounts and customers

• Maintain accurate customer information, including names, addresses, etc.

• Enter orders received from customers, reviewing them for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status, and part numbers

• Prepare necessary shipping documents

• Initiate credit application process for the credit department and handle credit card orders

• Process all sales orders and upsell of products (accessories/parts)

• Prepare sales returns/credit memos for credit card sales, and issue returned goods authorizations

• Communicate order reports to relevant parties

• Manage quote log

• Communicate with Sales through the company’s CRM tool

• Participate in standard product training

• Provide backup support to reception

• Assist the Marketing team with information/Sales leads. Requirements • Proficiency in various computer programs, including Microsoft Office suite

• Experience with Customer Relationship Management (CRM) software

• Familiarity with Epic Software is preferred

• Ability to effectively handle and answer inbound calls

• Demonstrated experience in assisting customers with queries and concerns

• Previous experience in a customer service role within the manufacturing industry

• Knowledge of ERP (Enterprise Resource Planning) systems is a plus TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .