Account Manager

Job title:

Account Manager

Company

AMZ Prep

Job description

About the Role:As a Fulfillment Account Manager, you will play a key role in managing and growing relationships with AMZ Prep’s enterprise fulfillment clients. You’ll ensure customer success by optimizing logistics strategies, improving fulfillment efficiency, and driving expansion opportunities. This role requires a strong understanding of supply chain operations, data-driven decision-making, and proactive client management.What You’ll Do:

• Own and manage fulfillment client accounts, ensuring top-tier service and operational excellence.
• Identify growth opportunities by optimizing fulfillment strategies and driving volume growth.
• Develop and execute strategic account plans to improve customer retention and expand business.
• Analyze fulfillment data to uncover insights and propose optimizations.
• Create and manage reporting to track performance, KPIs, and logistics efficiencies.
• Lead regular business reviews (monthly/quarterly) to align on performance and opportunities.
• Collaborate cross-functionally with warehouse operations, customer service, and sales teams to ensure smooth execution.
• Ensure seamless onboarding for new accounts by aligning fulfillment strategies with client needs.
• Solve logistics challenges by thinking critically and providing scalable solutions.

What We’re Looking For:

• 3+ years of account management experience in logistics, eCommerce fulfillment, or supply chain.
• Proven track record of retaining and expanding enterprise or commercial accounts.
• Strong data skills, including Excel/Google Sheets (pivot tables, vlookups, etc.).
• Hands-on operational experience in fulfillment, warehousing, or logistics.
• Ability to build trust and communicate effectively with internal and external stakeholders.
• Proactive and self-driven—able to manage accounts and projects independently.
• Creative problem solver with a strategic mindset for fulfillment and supply chain optimization.

Bonus Points:

• Experience with Amazon FBA/FBM, Shopify fulfillment, or retail distribution.
• Familiarity with logistics platforms like NetSuite, ShipStation, or 3PL software.
• Ability to analyze data and turn insights into actionable strategies.

Expected salary

Location

Brampton, ON

Job date

Fri, 31 Jan 2025 23:21:20 GMT

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