Service Delivery Coordinator

Who are we? 

Are you worried about the climate crisis and how it will impact our future? So are we.

That’s why we are on a mission to make sure every building on this planet is green.

The built environment contributes almost 40 percent to global energy-related greenhouse gas
emissions. We want to get that number down as quickly as possible. 

We were founded to verify the impact of the built environment around the world, acting as an
independent third party to validate sustainability claims made about buildings and ensure
companies are genuinely making a positive difference.

We are a small organisation but we strongly believe that a strong team with a clear purpose can
make a real impact. Our mode of operation is ‘do good and be good’. We always strive to do good
for the planet, and also be a good employer.

Our services are comprised of two core certification schemes; EDGE and Building with Nature.
EDGE was created by the International Finance Corporation (IFC), member of the World Bank
Group, and is an innovative green building standard and certification. EDGE makes it faster,
easier and more affordable than ever before to build and brand green. EDGE is revolutionising
green buildings around the world and enabling mass market transformation of the built
environment. Building with Nature is the UK’s leading benchmark for green infrastructure.
Building with Nature puts nature at the heart of development in a way that’s good for people
and for wildlife.

The role 

We are looking for a Services Delivery Coordinator to ensure the smooth operation of the
delivery of our certification services. We’re seeking a self-motivated, hard-working and
proactive individual who can remain calm under pressure.

The support that you will provide to various team members within the business will enable them
to conduct their work efficiently and effectively. You will process various types of data,
documents, applications and queries from partners, internal team members and clients,
supporting them through our certification processes and ensuring our procedures are adhered to.

To be successful in this role, you will need to be a fast learner, with a positive attitude
towards using new systems and learning new processes. As a small company, processes change over
time so you should be comfortable with adapting processes and thinking critically to solve
problems. We’re a small team, so the Services Delivery Coordinator will thrive with a high
variety of tasks and a quick pace of work.

What does Sintali offer you?

• A challenging position within a fast-growing, purpose-driven, international startup, with a
  real opportunity to have significant impact on our vision and business growth
• A remote-first work environment with regular in-person meetings in central London
• A team of enthusiastic, passionate colleagues who prioritise collaboration and impact
• Space for personal development, career opportunities and contributing to a sustainable
  future
• One paid day off for volunteering
• Life insurance
• A competitive salary and benefits package including 25 days holiday

Key tasks and responsibilities:

• Processing and coordinating the Quality Assurance (QA) on audit submissions across our
  certification schemes and doing so in accordance with our operational procedures.
• Coordinating the certificate generation process and issuing certificates for our
  certification schemes
• Management of auditor accreditation and maintenance processes
• Maintenance of accurate project records within the Sintali systems, databases and websites
  and preparing reports as required
• Assist in keeping internal procedures, guidance documents and FAQs up to date, and to
  adhere to our accreditation standards and operations procedures
• Adhoc support to the team

Key skills: 

• Keen attention to detail
• Ability to perform well in a highly dynamic, rapidly changing environment
• A strong commitment to following processes with the ability to proactively suggest
  improvements
• Excellent organisational skills
• Strong attention to detail and excellent follow-through
• Ability to manage and organise a busy workload
• Demonstrated ability to learn new concepts and apply critical thinking to them
• Possess excellent written and verbal communication skills
• Ability to manipulate, analyse and interpret quantitative data
• Self-motivated, with the ability to work from home without supervision

Key Requirements: 

• Demonstrated experience in a similar role
• Knowledge of sustainability preferred
• Proficiency in using MS Office, including Word, Excel and PowerPoint
• Ability to work from home
• Must be authorised to work in the United Kingdom

This position will report to the QA Manager

Location: Remote but must be based in the UK and able to travel to London on a regular basis
for team meetings 

Salary: £27,000 – £30,000

Some of the best candidates come to their role on winding paths. If you feel that you have
skills and experiences that will help you excel at the role but don’t tick all boxes don’t
worry – we would love to hear from you.