Front Desk Manager

Main responsibilities

Reception

• First point of contact to receive, respond and relay callers, e-mailers and visitors.
• Provide support to visitors such as connection to Wi-Fi, printing of documents, taxi reservation and related matters when they arise.
• Responsible for implementing the evacuation/emergency policy and being point of contact for participants.
• Various office tasks (e.g. sending documents, receiving, and sending mail and packages)
• Oversee the cleaning and instruct / liaise with the cleaning team of the meeting rooms if necessary.

Facilities management 

• Manage facilities and ensure daily functionality.
• Manage premises compliance with legal requirements on safety and fire protection.
• Maintain office efficiency by planning and implementing procedures, ensure correct utilisation of in place systems and be in charge of equipment/supply procurement.

Meeting center management

• Responsible for coordinating all internal and externals programs and activities at the centre such as:
• Coordinate the communication, booking, logistics and catering of meetings at the meetings centre.
• Oversee booking, planning, set-up, and logistical arrangements for meetings (including managing the meeting booking tool, catering and tidying up).
• Liaise with suppliers for technical support if/when needed.
• Liaise and brief providers in relation to services and setting-up of the meeting rooms when necessary.
• Liaise on logistic matters with relevant staff member(s) organising meetings/events and ensure that the event policy is reminded/respected.
• Support internal meetings and activities (such as staff meetings, lunches, teambuilding drinks and others when necessary).

Requirements:

• A degree in office administration/secretarial studies or equivalent.
• Must have a minimum of 8 years’ experience in a similar role.
• Service- and people-oriented with a hands-on mentality to deliver results and solve problems.
• Representative personality in terms of attitude, look and friendliness.
• Easy learning new IT skills and audio-visual set ups.
• Excellent command of French and English (oral and written).
• Able to work independently and within a team in a multicultural environment.

Skills

• Strong interpersonal and communication skills (oral and written).
• Effective time management skills; priority setting and multi-tasking skills.
• Capable of delivering under time pressure.
• Coordination, planning, organisation, monitoring, and follow-up skills.
• Advanced computer skills.
• Eye for detail & accuracy.
• Discretion and confidentiality.

What we offer: 

• International and dynamic team.
• Great opportunity to learn about the non-profit management, partner and membership management and the hydrogen sector.

Start: as soon as possible

Apply here