Robert Half
Description
We are in search of a Customer Service Representative I to be a part of our team situated in Wayne, Pennsylvania. The primary role will involve managing customer inquiries and ensuring their resolution in a timely manner. The industry of work is Manufacturing, and the job function includes maintaining customer accounts, processing payments, and providing relevant information to vendors.
Responsibilities:
• Handle customer service through telephone and provide appropriate responses to their inquiries.
• Ensure timely and accurate processing of payments made via phone.
• Update and maintain customer accounts regularly.
• Provide necessary information to vendors as required.
• Solicit and enroll customers into direct debit and email invoicing.
• Process maintenance journal requests and address changes.
• Handle requests for lease documentation and fee waiver.
• Perform account audits and reconciliation as necessary.
• Manage insurance cancellation requests and phone payments.
• Adjust grace periods and due dates.
• Process outside vendor requests and credit reference requests.
• Handle lease assignment requests and tax requests as appropriate.
Requirements • Proven experience in Customer Service is essential
• Excellent Communication skills, both verbal and written
• Ability to handle Documentation with precision and attention to detail
• Experience in providing Training to team members or customers
• Familiarity with Invoice generation and Payment Processing
• Knowledge of Insurance policies and Auditing procedures
• Experience in performing financial Reconciliations
• Ability to interact professionally with Vendors
• Understanding of Credit management and Financial Notes
• Experience in handling Purchase Orders
• Basic understanding of Tax calculations
• Ability to work effectively in a Team
• Proficiency in Microsoft Office Suites
• Experience in managing Customer Accounts
• Knowledge of Financial Services sector would be a plus
• Experience with Submission of reports and documents
• Experience in a Call Center environment would be advantageous
• Willingness to work Onsite at the manufacturing facility
• Understanding of Debit and Credit transactions
• Familiarity with Automated Clearing House (ACH) transactions
• Excellent Written Communication skills
• Ability to Maintain Relationships with clients and stakeholders. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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