Office Services Associate in Boston, Massachusetts

Description We are in search of an Office Services Associate in the financial services industry, based in Boston, Massachusetts. This role involves a wide range of back-office services, from reprographics and mail services to supporting other service lines as needed.

Responsibilities:

• Handling reprographics, mail, and intake functions in accordance with established procedures.

• Ensuring accurate completion of job tickets before initiating work.

• Prioritizing workflow to manage multiple tasks efficiently.

• Communicating effectively with supervisors or clients regarding job or deadline issues.

• Delivering all work within contracted deadlines.

• Troubleshooting basic equipment problems and placing service calls when necessary.

• Maintaining accurate logs for all office services work.

• Interacting with clients in various formats – in person, over the phone, or electronically.

• Adhering to policies in addition to client site policies.

• Conducting Quality Assurance checks on own work and that of others.

• Handling sensitive and/or confidential documents and information with utmost discretion.

• Making independent decisions that align with business needs and policy.

This role offers a short term contract employment opportunity. Requirements • Proven experience in Customer Service, with a strong commitment to providing excellent service

• Proficiency in Office Functions and Operations, including the effective use of office equipment

• Familiarity with Procedures and Policy implementation in a financial services setting

• Experience Answering Inbound Calls in a detail oriented and timely manner

• Supervisory skills, with the ability to oversee a team and manage resources effectively

• Understanding of the Hiring Processes within the financial services sector

• Proficiency in Scanning, including handling and digitizing various documents

• Experience with Receptionist Duties, including greeting clients and managing appointments

• Ability to Troubleshoot common office issues, ensuring smooth operations

• Knowledge of Facility management, including maintenance and safety standards

• Digital literacy, with the ability to use various software and online platforms

• Excellent Communication Skills, both written and verbal

• Experience Scanning Documents and maintaining digital records

• Ability to Maintain Logs, tracking various office activities for transparency

• Familiarity with Machinery used in office settings, with the ability to operate and maintain them

• Understanding of Paper management, including filing and archiving systems

• Experience in Quality Assurance, ensuring high standards of service are maintained

• Ability to Distribute Faxes, ensuring timely and accurate receipt of documents

• Willingness to work Overtime, as required by the organization’s needs

• Experience handling Service Calls, addressing client queries and concerns effectively

• Ability to handle Confidential Documents with discretion and integrity

• Awareness of Perks and benefits within the financial services sector, promoting them to potential hires effectively

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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