Customer Service Representative in Northfield, Illinois

Description

We are actively seeking a Customer Service Representative to join our team at our Northfield, Illinois location. This role offers a contract to permanent employment opportunity. Your primary role will be to manage customer orders, handle customer inquiries, and maintain accurate customer records.

Responsibilities:

• Serve as the main point of contact for all customer inquiries and order updates, ensuring clear and efficient communication.

• Accurately receive and process customer orders through various channels such as EDI, email, and phone.

• Carefully verify the details of each order, including pricing and inventory availability.

• Coordinate closely with production and warehouse teams to guarantee prompt order fulfillment.

• Provide customers with relevant product information, delivery schedules, and lead times.

• Efficiently address and resolve any customer concerns, discrepancies, or issues that may arise.

• Maintain meticulous customer credit records and process credit applications with accuracy and efficiency.

• Monitor customer accounts regularly and take necessary actions when needed.

Requirements • Proven experience in Customer Service is a must-have for the role.

• Proficiency in Data Entry is essential to manage and organize information.

• Experience in Email Correspondence is necessary for effective communication with clients.

• Proficiency in Microsoft Excel is required for data management and analysis.

• Familiarity with Microsoft Word is needed for creating and editing documents.

• Experience in Order Entry is crucial to ensure smooth operations.

• Ability to Ensure Accuracy in all tasks and communications to maintain the high standards of the company. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .