Customer Service Representative in Allentown, Pennsylvania

Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where every interaction matters? If so, Robert Half is looking for a skilled and personable Customer Service Representative to join a local and established organization.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring all issues are resolved efficiently and effectively.

• Provide accurate information about products, services, account details, and company policies.

• Troubleshoot and resolve customer complaints or issues, escalating complex cases to higher management when necessary.

• Maintain detailed and accurate records of customer interactions in the company’s CRM system.

• Stay up-to-date on products, services, promotions, and policies to provide customers with current and comprehensive information.

• Collaborate with internal departments to meet customer needs and ensure satisfaction.

• Identify trends in customer feedback and recommend improvements to company processes.

  Requirements

Qualifications:

• High school diploma or equivalent (associate or bachelor’s degree preferred).

• Previous experience in customer service, call center, or a related role (1-3 years preferred).

• Excellent written and verbal communication skills.

• Strong problem-solving and decision-making abilities with a commitment to customer satisfaction.

• Proficiency in CRM software, Microsoft Office Suite, or similar tools.

• Ability to multitask, stay organized, and remain calm under pressure in a fast-paced environment.

• A positive attitude and a strong work ethic.

Apply today! For immediate consideration, please call us at 610.882.1700!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .