Customer Service Representative in Bellevue, Washington

Description

We are seeking a detail-oriented and customer-focused Customer Service Representative for a client in Bellevue, WA. In this role, you will handle customer inquiries, ensure accurate order entry, and provide exceptional support to clients. You will serve as a primary point of contact for customers, processing their requests efficiently and assisting with any issues they may encounter. This position requires the ability to multitask in a fast-paced environment, the use of customer relationship management (CRM) platforms, and strong communication skills. This is a contract to hire position that is fully in office in Bellevue.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring high customer satisfaction.

• Process and enter customer orders accurately using Dynamics 365

• Verify the completeness and accuracy of order details, including pricing, product codes, and delivery requirements.

• Investigate and resolve order discrepancies, delays, or issues in a timely manner.

• Maintain and update customer accounts in the CRM system, logging all interactions and follow-ups.

• Collaborate with internal teams (such as shipping, billing, and sales) to ensure orders are fulfilled correctly and efficiently.

• Provide support for product or service-related inquiries, proactively identifying opportunities to upsell or cross-sell when appropriate.

• Handle customer complaints with empathy and professionalism, escalating cases when necessary.

• Stay updated on company products, services, and procedures to effectively address customer needs.

  Requirements

• High school diploma or equivalent; an associate’s or bachelor’s degree in a related field is a plus.

• Prior experience in customer service, order entry, or administrative roles

• Proficiency in CRM or ERP software and advanced Microsoft Excel skills are highly preferred.

• Previous experience with Dynamics 365 is an advantage.

• Exceptional attention to detail and accuracy in data entry and communication.

• Strong problem-solving and organizational skills to manage multiple priorities effectively.

• Ability to work both independently and collaboratively in a team environment.

• Excellent verbal and written communication skills.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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