Client-Customer Relationship Manager/Customer Success manager/Customer Account Manager(4-8 Years)

Position Description:

Position Description

Position: CRM- Client/Customer Relationship Manager/CSM – Client/Customer Success Manager/Client customer Account ,anager(4-8 Years)

Experience: 4-8 years

Location: Bangalore

Position ID: J0225-1976

Employment Type: Permanent

Your future duties and responsibilities:

• The Client Lead is responsible for hosting regularly scheduled Service Review meetings to provide updates on status, progress, and resolution timelines for all open issues, whether related to applications or operations, for US-based clients.
• The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs, acting as the liaison between the client and CGI teams. It is essential to prevent service-related escalations or complaints from the client.
• Additionally, the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues, providing phone support as needed.
• They must be able to manage multiple clients, prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.

Required qualifications to be successful in this role:

Must to Have Skills-

• Experience in customer support or a similar client-facing role.
• Familiarity with at least one ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
• Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc.).
• Hands-on experience in troubleshooting and resolving ERP-related issues.
• Strong problem-solving and troubleshooting abilities.
• Ability to understand and explain technical concepts to non-technical users.

Good to have Skills-

• Database knowledge (e.g., SQL) for issue diagnosis.
• Familiarity with cloud-based ERP platforms is increasingly important.

Skills:

• Client Management
• Business Analysis
• Data Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Read Full Description