Customer Service Representative in Minneapolis, Minnesota

Description

In this position, you will be tasked with handling customer applications, maintaining accurate records, resolving customer inquiries, and monitoring customer accounts.

Responsibilities include:

• Responding to incoming phone calls from customers such as members, providers, and facilities in a call center environment

• Identifying and assisting with various customer needs such as benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information

• Utilizing complex computer systems to locate the status of an issue and provide the appropriate response to the caller

• Actively listening and asking relevant questions to identify specific customer questions or issues, while documenting necessary information in computer systems

• Researching complex issues across multiple databases and collaborating with support resources to resolve customer issues

• Partnering with others to resolve escalated issues when necessary

• Striving to meet performance goals in the areas of efficiency, call quality, customer satisfaction, and attendance

• Exhibiting strong communication skills and empathy when interacting with customers

• Utilizing critical thinking skills to problem solve and resolve customer concerns

Requirements • Proven experience in Customer Service, preferably in a healthcare setting.

• Demonstrated ability to handle Documentation tasks efficiently.

• Experience in Answering Inbound Calls and addressing customer queries.

• Proficiency in Payment Processing and maintaining accurate records.

• Strong Research skills to gather and interpret relevant data.

• Ability to provide Workstation Support and troubleshoot minor technical issues.

• Understanding of Benefit Functions within the healthcare industry.

• Familiarity with Billing procedures and Claim Administration.

• Experience working in a Facility-based role within the healthcare sector.

• Excellent Communication Skills, both written and verbal.

• Proven track record of achieving high levels of Customer Satisfaction.

• Consistent Attendance and reliability in previous roles.

• Proven ability to Resolve Issues effectively and promptly.

• Experience in processing Authorizations in a healthcare setting.

• Proficiency in using Computer Systems and software relevant to the role.

• Experience working in a Call Center environment.

• Knowledge of Call Center Operations and best practices.

• Ability to work with Offshore teams and coordinate tasks efficiently.

• Excellent Critical Thinking skills and problem-solving abilities.

• Proven ability to Resolve Customer Issues promptly and effectively.

• Demonstrated ability to meet Performance Goals consistently.

• Ability to provide clear Explanation of complex issues to customers.

• Experience in using Multiple Databases and managing data.

• Knowledge of TRICARE and other relevant healthcare systems. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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