Customer Service Representative in Allentown, Pennsylvania

Description

Are you passionate about delivering exceptional customer experiences? Robert Half is looking for a dedicated and customer-focused individual to join a local and growing organization as a Customer Service Representative. In this role, you’ll be the voice of the organization, helping to solve customer challenges, answer questions, and create meaningful interactions every day. If you enjoy problem-solving, thrive in a fast-paced environment, and love finding ways to go the extra mile, we’d love to hear from you!

Responsibilities:

• Assist customers with inquiries regarding products, services, billing, or account management via phone, email, live chat, and/or in person.

• Resolve issues efficiently by identifying customer needs, troubleshooting concerns, and providing thoughtful solutions.

• Accurately maintain and update customer records, ensuring all information is documented and actionable in a timely manner.

• Work closely with internal teams, including sales and technical support, to address complex customer concerns and escalate issues when necessary.

• Go beyond solving problems—proactively offer solutions and insights to enhance the overall customer experience.

  Requirements

Qualifications:

• 1–3 years of previous experience in customer service or a related role preferred.

• Outstanding verbal and written communication skills with an ability to express empathy and clarity.

• Comfort navigating CRM systems, email platforms, and basic software tools. Experience with [Insert CRM/software, e.g., Salesforce or Zendesk] is a plus.

• A knack for resolving issues calmly and effectively, even under pressure.

• Excellent organizational skills with the ability to multi-task and prioritize in a fast-paced environment.

• Demonstrates a positive attitude and works collaboratively across teams while maintaining high professional standards.

If you enjoy problem-solving, thrive in a fast-paced environment, and love finding ways to go the extra mile, we’d love to hear from you!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .