GardaWorld
Job title:
Quality Assurance Customer Service Representative
Company
GardaWorld
Job description
GardaWorld is hiring! Join our esteemed team as a Customer Service Representative in Edmonton and contribute to our remarkable journey!Your Role:
A Customer Service You will be taking internal calls from sales representatives and technicians and ensuring that the information in the customer management and monitoring station databases is accurate.Job Duties & Responsibilities, include but not limited to:
- Inbound and outbound calls with Liberty Sales representatives and Technicians for account creation and credit check support, customer welcome calls, installation scheduling and support, account updates, etc
- Review and daily maintenance of the departmental dashboards
- Service Call follow-up and completion of quality assurance requirements
- Review and processing customers upfront and first month’s invoices and payment
- Being present, engaged and available to answer questions and resolve team issues quickly and efficiently
Skills/Qualifications:
- Primarily an office position, Hybrid work environment (3 days in the office)
- Exceptional attention to detail
- Ability to multitask (including but not limited to calls, emails, data and quality reports etc.)
- Salary starting at $17.5 per hour.
- You will be using Zoho platform.
- Active listening skills.
- Experience in a Customer Service Environment/Call Center will be considered an asset
Expected salary
$17.5 per hour
Location
Edmonton, AB
Job date
Wed, 19 Feb 2025 23:12:42 GMT
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