Bilingual Customer Service Representative / Lab Associate in Carolina, Puerto Rico

LabCorp is seeking a dedicated and motivated individual to join our team in Puerto Rico.

This is a unique role that will split duties between the Customer Service Representative and Specimen Processing departments. You will work the first half of the shift performing customer service duties and will perform Specimen Processing & Accessioning duties remainder of your shift.

Schedule: Monday-Friday 7AM-4PM but must have the flexibility to work on occasional 2nd shift 2PM-10PM.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Customer Service Representative Responsibilities

• Act a liaison between LabCorp, the customer base and patients.

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures

• Inquire, clarify, and confirm customer requirements and understanding of the solution

Specimen Processor Responsibilities:

• Introduce and prepare biological specimens to the laboratory to ensure accurate processing

• Verify patient demographic information matches the test requisition form submitted

• Data entry of patient information into the computer system for tracking purposes

• Meet key production metrics and quality measures to ensure timely and accurate results

• Unpack and route specimens to their respective staging areas

• Pack and ship specimens to proper testing facilities when required

• Properly prepare and store excess specimen samples

• Resolve and document any problem specimens

• Operate automated instrumentation under supervision if necessary

Requirements

• High School Diploma or equivalent

• Fluent in English and Spanish is required.

• Previous medical or production experience is a plus

• Proficient computer and typing skills

• Must pass standardized color vision test

• Comfortable handling human biological specimens including blood, urine and tissue samples

• Ability to lift up to 30lbs, work in protective equipment and sit/stand for long periods of time

• Strong eye hand coordination in order to accurately identify specimens by touch and sight

• Ability to work both independently and in a team environment

• High level of attention to detail with the ability to problem solve

• Strong communication skills; both written and verbal

If you’re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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