Customer Service Representative in Lancaster, Pennsylvania

Description

Do you thrive on delivering exceptional experiences to customers? As a Customer Service Representative, you’ll play a vital role in ensuring customer satisfaction, resolving inquiries, and supporting our mission of excellence. Robert Half is looking for enthusiastic, detail-oriented individuals who enjoy engaging with people and solving problems.

Responsibilities:

• Interact with customers via phone, email, or live chat to address inquiries, concerns, and requests.

• Provide accurate information about products and services, resolving issues efficiently while maintaining a professional demeanor.

• Track and update customer profiles, orders, or service tickets through the company’s CRM or other software tools.

• Escalate unresolved queries to supervisors or the appropriate departments for timely resolution.

• Collaborate with team members to improve customer care processes, providing feedback to help refine workflows.

• Maintain a thorough understanding of company policies, services, and product offerings to better assist customers.

• Consistently meet or exceed performance metrics, including response time, satisfaction ratings, and issue resolution rates.

  Requirements

Desired Skills and Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.

• Prior experience in a customer service, call center, or related role is beneficial but not required.

• Excellent verbal and written communication skills, with the ability to convey empathy and professionalism.

• Comfortable working with CRM systems, email platforms, and related software.

• Strong critical thinking skills to resolve customer concerns effectively.

• Ability to adapt to changing procedures, policies, and customer needs.

• Thrive in a collaborative environment while maintaining independence in your role.

Are you ready to take the next step in your career? Apply today!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .