Customer Service Representative in Shakopee, Minnesota

Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in the south west, Minnesota metro. This role involves a range of duties related to customer service, administrative assistance, and data entry. Some Saturday’s are required. Responsibilities: Proactively communicate with customers to address and resolve any sales or service issues. Utilize their CRM to record customer interactions, distribute customer complaints to the relevant departments, and provide feedback to customers regarding process improvements. Investigate and solve issues related to mis-shipments, financial matters, and device histories. Provide internal support for the manufacturing facility by liaising with customers for order clarification, communicating any changes to custom orders, and following up on commitments made regarding product delivery. Handle customer inquiries concerning order status, delivery dates, product warranty status, product options and specifications, and dispenser referrals. Ensure all stock product and accessory orders are fulfilled efficiently. Undertake special projects as assigned by the management team. Requirements Demonstrated experience in customer service, with the ability to address questions and solve problems effectively. Solid background in administrative assistance, showcasing organizational and multitasking skills. Proficiency in data entry, ensuring accuracy and attention to detail. Excellent written communication skills, with the ability to convey information clearly and concisely. Familiarity with phone system operations, handling inbound and outbound calls. Proficiency in the Microsoft Office. Experience with a CRM is a plus but not mandatory. If you are interested please apply by submitting your resume and call Madison for additional details at 952-831-6020. TalentMatch®

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