Bilingual Customer Service Representative (English and French)

Job title:

Bilingual Customer Service Representative (English and French)

Company

Sonova

Job description

Bilingual Customer Service RepresentativeThis Bilingual Customer Service Representative is responsible for supporting the sales effort of the company, serving as: customer liaison and exists to create a collective purpose as the backbone of the Phonak Canada infrastructure. The aim is to create a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging ourselves to maximize efficiency.Responsibilities:Serves customers via phone, fax, mail or e-mail by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profilesResolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problemsRedirects complex or specialized concerns to appropriate team for follow up (e.g. – Audiology inquiries, technical product support, etc.) when applicableInvestigates and resolve problems related to shipment of product, returns, credits and ordersLiaises with all departments to ensure order fulfilmentProcess written and oral BTE and ITE ordersPrepares quotes on hearing aidsTracks orders, advises of out-of-stock situationsCommunicates company policies and pricing per price and policy guideMore about you:Effective written and verbal communicationExperience working in a call center environment is required.Ability to adapt to a variety of situationsStrong typing proficiency and computer skillsIntermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interfaceExperience using Salesforce and ERP is preferred.Must be fluent in English and FrenchA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Exciting and challenging work environmentCollaborative cultureOpportunities for continuous self-improvementOpportunities for flexible hybrid model work environmentA company that values diversity and inclusionRich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributionsMentorship program and career development plansSonova Canada is now a certified Great Place to Work® May 2024- May 2025.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Expected salary

Location

Mississauga, ON

Job date

Fri, 11 Apr 2025 03:06:27 GMT

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