Kotak
- Minimum 1 to 2 years of experience as Manager in customer service role on email support or calls.
- Excellent communication skills – Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift
- Good listening skills and strong communication abilities.
- Responsible for managing team of 15-17 officers.
- Deliver – Service levels, Quality, Email Productivity, NPS, Repeat as per defined benchmarks.
- Monitor team on discipline, resolve employee queries, manage customer escalation and focus on end to end resolution.
- Daily Audits as per defined benchmarks.
- Problem solving ability.
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