Call Center Representative

Organization: Well-known Orthopedic Practice

Role: Call Center Representative

Pay Rate: $19-20/hr

Location: Great Neck, NY – 5 days a week on-site

Our Organization is seeking to hire Customer Service Representatives to join our Call Center in our Great Neck, NY location. Hours are Monday through Friday, 8:00 am to 5:00 pm.

Responsibilities:

• Answering high volume phone queue.
• Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.
• Screens calls, takes messages and directs to appropriate triage.
• Block schedules for surgeries, vacations, PTO, etc.
• Prepares the daily schedule of physicians’ office, OR and on-call coverage.
• Televox: check reports for cancellations daily and remove from schedule.
• Record details of inquiries, comments and complaints.
• Opens and closes switchboard according to established procedure.
• Follows all HIPAA regulations as instructed.
• Check New Patient list for duplicates.
• Communicate and coordinate with internal departments.
• Customer service email correspondence (must have proper grammar to compose emails to clients.)
• Perform administrative functions/tasks and other duties/projects as assigned.

Qualifications

• High school diploma or equivalent
• Previous experience in high volume/ fast paced environment
• Previous call center experience preferred
• Proficient data entry and computer skills
• Strong customer service support skills
• Excellent interpersonal, teamwork and communication skills – verbal & written
• Good listening skills, good grammar and good reading comprehension
• Punctual, reliable, hardworking, well organized, professional and detail orientated
• Strong problem solving and critical thinking skills
• Proven ability to multi task
• Knowledge of administrative procedures
• Previous scheduling experience is a plus
• Bi-Lingual Spanish/English preferred
• Healthcare industry knowledge helpful
• Strong computer literacy skills

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