Boston Children’s Hospital
Job Posting Title
Telephone Page Associate/Call Center (M-Friday 11:30am-8:00pm)
Department
Information Systems-Page Operators
AutoReqId
80619BR
Status
Full-Time
Standard Hours per Week
40
Job Posting Category
Administration
Job Posting Description
Position Summary/ Department Summary: Telephone Page Associate/call center Monday-Friday 11:30am-8:00pm
Key Responsibilities: Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. • Handles special and priority calls such as medical emergency and code alerts. • Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. • Provides general information to the public, or refers to appropriate parties for responses • Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. • Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. • Provides positive and effective customer service that supports departmental and hospital operations. • Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. • Maintains confidentiality of client information.
Qualifications Education: High-school or GED diploma
Experience: Required: 6 months of Customer Service experience. Data entry, data processing, general computer experience required. Preferred: Experience in a call center, healthcare setting, telephone/switchboard experience preferred.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location
Boston
Regular, Temporary, Per Diem
Regular
Remote Eligibility
Onsite Only
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