Kotak
The CEC Officer plays a crucial role in managing customer relationships and ensuring their satisfaction. This position demands strong organizational and communication skills to handle the high volume of incoming customer queries related to consumer durables. Join us to make a difference in the lives of our customers every day!
- Graduate in any discipline with excellent communication skills
- Experience in a customer service role, preferably in a contact center
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and basic computer operations
- Good analytical skills with a detail-oriented mindset
- Handle high volume of customer calls, emails and letters regarding consumer durable queries in a timely manner
- Ensure accurate and efficient resolution of customer issues by coordinating with internal teams
- Maintain records of customer interactions and outcomes, updating systems accordingly
- Identify and escalate complex issues to the Team Leader/Manager
- Follow up with customers to ensure their satisfaction and feedback on resolution effectiveness
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