Programme Assistant (Hub Team Administrator)

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of
  service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both,
  depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to
  you

Please see our careers page
for the full list of benefits we have to offer and why Energy Saving Trust is a great place to
work.

The team

Business Energy Scotland is funded by the Scottish Government to provide free, impartial
support and access to funding to help small and medium-sized enterprises (SMEs) save energy,
carbon and money. As Scottish businesses try to overcome the twin challenges of record energy
prices and playing their part in reducing carbon emissions, our work is more important than
ever.

The role

You will be the first point of contact for SMEs seeking expert advice on energy efficiency, low
carbon heat, and renewable technologies. In this engaging role, you’ll handle enquiries via
phone and email, provide essential back-office support, and help guide customers through their
sustainability journey.

What you’ll do

You will play a vital role in delivering exceptional customer service, exceeding call quality
standards, and ensuring every enquiry is handled efficiently and professionally. You will be
the first point of contact, responding promptly to enquiries via helpline and emails, while
accurately recording and tracking customer interactions.

Your attention to detail will help maintain high data quality, supporting colleagues in
providing expert advice to SMEs. Working closely with internal teams and external consultants,
you will ensure a seamless customer journey, proactively following up and contributing to the
team’s success in meeting key targets.

What you’ll bring

• Effective interpersonal and communication skills.
• Proficiency in written and numerical tasks.
• Good working knowledge of Microsoft Office applications (including Word, Excel, Teams, and
  Outlook).
• Experience of using administrative, tracking, and reporting systems.
• Background in roles that support team operations.

For more information, please see job description.

Applications close 23.59, 26 October 2025. Interviews are intended to be held
week commencing 3 & 10 November 2025.

To avoid disappointment, you are advised to submit your application as soon as
possible as we reserve the right to close the vacancy early if a high volume of applications
are received. This is to ensure that we can manage application levels whilst maintaining a
positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to
consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details,
work history and a supporting statement. Applications submitted without a supporting statement
will not be considered.

In your supporting statement please explain how you meet the essential areas in the job
description. Applications submitted via email or without a supporting statement will not be
considered.

Reasonable adjustments: We are a Disability Confident Committed
employer. We want to ensure that our recruitment process is inclusive of and accessible
for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the
recruitment process, please get in touch with [email protected] or call reception on
+44 (0)20 7222 0101. We will do our very best to support you.

Flexible working: We offer a range of flexible working arrangements, including
working from home, compressed or part-time hours, job shares and other arrangements. There is
no need to justify your preferred working pattern and we encourage our people to work in
whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where
everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities
and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview
slots for candidates who apply via the Disability Confident scheme and meet the minimum
criteria for a role. Find out
more here.

You can find out more about
our commitment to diversity and inclusion here.