0391-23 – Undergraduate Student Support Lead – Student Experience

Aston University

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College Operations (BSS)
Aston University Main Campus

£36,333 to £43,155
per annum
Grade:  Grade 08
Contract Type: 
Full Time
Closing Date:  23.59 hours BST on Sunday 02 July 2023
Interview Date: 
Wednesday 26 July 2023
Reference:  0391-23
Release Date:  Thursday 15 June 2023

An opportunity has arisen for a highly motivated individual to join the administrative team in the College of Business and Social Sciences (BSS) Office.

You will be responsible for the provision of an effective and efficient support service to undergraduate and Exchange students. To make suggested improvements to the student experience and work to implement them.  You will work closely with academic and professional colleagues, plus a range of central support services.  The role is vital in supporting students and enhancing their experience of studying at Aston, whilst also ensuring consistency and efficiency of administrative processes and assisting with the development and implementation of key strategic initiatives. You will act as an advisor for students who may be experiencing difficulties, alongside managing various complex administrative processes. You will line manage a team of student support coordinators, represent the College on University-wide committees and working groups, advise on complex decisions and manage/create information via Solve and our VLE (Blackboard). 

Educated to Degree level or equivalent, you will have experience of supervising or managing staff within the Higher Education sector, preferably in a student support related or customer focused role. Excellent interpersonal and communication skills are essential for this role, along with the ability to plan and organise a large workload under pressure and with minimal supervision. Excellent problem solving skills and a high level of accuracy are essential. Experience of working with SITS, Solve and Blackboard is also desirable.

What we offer:

  • Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train. 
  • The role is offered as ‘dynamic working’, which means working both on campus and from home dependent on the activity. Further information on dynamic working can be found here .
  • Excellent training and development opportunities.  
  • A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University open days (you would need to amend the leave depending on the grade of the post).
  • Everyday discounts to a number of activities and retailers. 
  • Great family friendly policies.
  • On site gym and pool with discounted staff membership available.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

We recognise the value of flexible working.  Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format please contact the recruitment team at [email protected]

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