2324440 – Service Desk Analyst

Glyndwr University

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Library and Studying Sources
Location:  Wrexham

£24,533 to £27,181
every year
Closing Date:  Sunday 03 December 2023
Reference:  2324440

Following a re-alignment of the way in which during which we ship Data Companies to Wrexham College’s college students and employees, an thrilling new alternative has arisen for a Service Desk Analyst.   

The Data Companies Directorate gives Digital Developments & Options, IT Infrastructure and Cyber Safety and Service Supply to supply prime quality and sustainable platforms, options, studying expertise and library amenities that help, allow, and improve the scholar and employees expertise. That is all achieved by embedding the College’s values of being accessible, supportive, modern, and impressive in all that we do. 

Inside the Service Supply Staff, the Service Desk is the primary level of contact to entry Data Companies, dealing with all enquiries on behalf of the Directorate, together with the reporting of faults, points, issues, requests, and queries. The Staff endeavours to supply glorious customer support and maximise the variety of buyer contacts resolved on the first level of enquiry and operates throughout quite a lot of channels together with face-to-face help, e mail, and different digital channels.  

Reporting to the Senior Service Desk Analyst, the Service Desk Analyst can be liable for dealing with IT queries together with IT incident reporting and repair requests, plus a quantity of common service enquiries. The postholder will make frequent use of our ITSM platform, which is used to document and handle logged calls and the related workflow round them.

The Service Desk Analyst is usually the primary level of contact with customers and along with their technical competence, they need to possess glorious customer support expertise to ship responsive and efficient 1st and 2nd line IT help. 

Buyer focussed, with glorious interpersonal and communication expertise, the profitable applicant should be capable to keep calm and assured in troublesome or pressurised conditions. It is possible for you to to deal with and resolve technical IT enquiries, primarily round desktop units, together with laptops, telephones, tablets, printers and different peripherals, in addition to the Microsoft Workplace productiveness toolset (M365, e mail, Microsoft Groups, Microsoft Telephony), community entry, authentication and anti-malware options. Wonderful team-working expertise are required. 

The power to talk Welsh is fascinating, however not important.

If you want to know extra about this position, casual enquiries could be made to Jeanette Harper, Service Desk Officer [email protected]

Wrexham College is an equal alternatives employer and positively encourages purposes from suitably certified and eligible candidates and can guarantee candidates won’t be discriminated towards as a consequence of their protected traits underneath the Equality Act 2010. The College will make all efforts to fulfill your entry necessities, please contact our Human Sources Staff as quickly as attainable to debate any changes you might want.  

We welcome purposes in Welsh and English. Any purposes submitted in Welsh won’t be handled much less favourably than purposes submitted in English.

Accessible, Supportive, Progressive & Formidable

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