2nd shift Customer Service Representative in Florence, Kentucky

Description

We’re in search of a 2nd shift Customer Service Representative to support our team. In this role, you’ll be the first point of contact for our customers, helping them navigate through emergency breakdown service.

Responsibilities

• Effectively communicate with customers to swiftly resolve emergent or maintenance needs through all stages of a service event, including vendor selection, dispatch, follow up, and completion

• Accurately relay breakdown specifics to ensure accurate dispatch and timely repairs

• Communicate with a wide variety of vendors.

• Resolve on-demand customer requests and provide product and service information

• Create repair estimates, and obtain appropriate customer approvals as required

• Identify and escalate priority issues and route calls to appropriate resources and/or leadership team

• Achieve individual production targets or quota; assist team in reaching monthly budget requirement for service events

Requirements • Proven experience in the service industry, particularly in a call center environment

• Strong proficiency in answering inbound calls and handling inbound/outbound calls

• Exceptional customer service skills and a customer-centric approach

• Ability to handle data entry tasks accurately and efficiently

• Experience in managing email correspondence professionally

• Proficiency in order entry processes and systems

• Ability to schedule appointments effectively, ensuring optimal resource utilization

• Familiarity with logistics-related tasks and systems

• Advanced proficiency in Microsoft Excel and Microsoft Word

• Ability to work in a 2nd shift schedule

• Excellent communication and interpersonal skills TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .