2nd shift Customer Service Representative in Florence, Kentucky

Description

We are searching for a 2nd shift Customer Service Representative to join our team in the service industry, based in Kentucky. This role offers a short term contract employment opportunity and involves addressing customer needs, maintaining customer relationships, and ensuring effective communication with various vendors.

Responsibilities:

• Handle communication with customers to address and resolve their service needs promptly and efficiently.

• Manage all stages of a service event, including vendor selection, dispatch, follow up, and completion.

• Accurately dispatch breakdown specifics to ensure timely repairs.

• Collaborate with a variety of vendors within the company network.

• Address on-demand customer requests and provide detailed product and service information.

• Develop repair estimates, and secure necessary customer approvals.

• Identify and escalate priority issues, routing calls to appropriate resources and leadership team.

• Meet individual production targets and contribute to the team’s monthly budget requirements for service events.

• Manage multiple projects or service events simultaneously, maintaining productivity.

• Utilize Microsoft Office Suite and CRM for data entry, order entry, and schedule appointments.

Requirements • Proficient in handling inbound and outbound calls in a call center environment

• Demonstrated ability to provide exceptional customer service

• Skilled in data entry with attention to detail and accuracy

• Experience in handling email correspondence professionally and promptly

• Proficient in Microsoft Excel and Microsoft Word

• Experience or ability to learn order entry processes

• Ability to schedule appointments accurately and efficiently

• Excellent communication and interpersonal skills

• Ability to work in the 2nd shift

• Prior experience in a customer service role is desirable but not mandatory.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .