#59002 – Patient Service Rep I in Southwest Harbor, Maine

Northern Gentle Maine Coast Hospital

Division: Main Care – SW Harbor

Place is situated: Southwest Harbor Med Ctr

Work Sort: Full Time

40 hours per week

Work Schedule: 8:00 AM to five:00 PM

Abstract:

The Affected person Consultant performs diversified duties which embrace however should not restricted to: greeting sufferers, answering telephones, scheduling sufferers, outpatient registration duties, cashier duties, hospital expenses, insurance coverage referrals, transcription duties, submitting duties, chart preparation duties, and any particular duties assigned by the Workplace/Clinic Supervisor.

Tasks:

Affected person Service Consultant shall be supervised and managed by the Observe Supervisor overseeing the follow.

Tasks: Performs clerical duties in assigned work areas as directed by the Workplace Supervisor.

Receives and processes cellphone and written messages in a well mannered and well timed method, channels them appropriately.

Greets and registers outpatients courteously and effectively.

Paperwork sufferers’ arrival time and locations chart for nursing. This consists of informing affected person of the suitable wait time.

Schedules affected person appointments utilizing Meditech/CWS together with cancellations and rescheduling.

Schedules referral appointment per supplier in a well timed method, together with all elements reminiscent of insurance coverage referral, informing affected person, sending correspondence.

Data of letter printing course of for the clinic concerning appointments, no present letters and queued letters

Reschedules appointments appropriately utilizing the Meditech/EAR/CWS programs.

Maintains correct and environment friendly submitting of kinds, order requests and affected person charts.

Prepares waivers and assures accuracy for every type of insurances relying upon process.

Photocopies supplies as wanted or requested together with correct date enter.

Demonstrates data of correct utilization different Meditech/EAR/CWS programs as required by the place and asks questions on system as applicable.

Concerned and educated concerning CIR, registry initiatives of the workplace/clinic.

Demonstrates means to run and course of PayNav for affected person visits.

Confirms affected person appointments by way of workplace protocol.

Communicates appropriately and clearly to the Workplace Supervisor, co-workers and physicians.

Treats and interacts professionally with sufferers and their households with respect and dignity and supplies explanations and verbal reassurances, as mandatory.

Completes assigned duties in a well timed and environment friendly method.

Efficiency is constantly correct and reliable.

Reveals orderly work habits and neatness of completed job.

Acknowledges private limitations in taking up further duties.

Performs different work as wanted or directed by the Workplace Supervisor.

Has the flexibility to carry out high quality work with a minimal of supervision.

Contributes to the workplace in line with expertise, schooling and coaching.

Acknowledges data limitation and seeks help when indicated.

Stays inside authority and talents.

Collects cash for co-payments and any balances due on the account.

Information all receipts each day for the money up course of.

Is educated concerning coming into each day affected person funds.

Ensures all superbills have a degree and a analysis documented and are signed by the supplier and the affected person.

Ensures all superbills have an accurate signature date and all affected person accounts for the day are accomplished.

Maintains petty money.

Different Info:

Competencies and Expertise

• 1+ years of relative work expertise required.

• Behaves with Integrity and Builds Belief: Acts constantly in keeping with the core values, commitments and guidelines of conduct. Leads by instance and tells the reality. Does what they are saying they may, when and the way they are saying they may, or communicates an alternate plan.

• Cultivates Respect: Treats others pretty, embraces and values variations, and contributes to a tradition of range, inclusion, empowerment and cooperation.

• Fosters Accountability: Creates and participates in a piece setting the place folks maintain themselves and others accountable for processes, outcomes and behaviors. Takes applicable possession not solely of successes but additionally errors and works to right them in a well timed method. Demonstrates understanding that all of us work as a crew and the standard and timeliness of labor impacts everybody concerned.

• Practices Compassion: Reveals real take care of folks and is on the market and able to assist; shows a deep consciousness of and robust willingness to alleviate the struggling of others.

Training

• Required Excessive Faculty Diploma/Normal Instructional Improvement (GED)

Working Circumstances

• Must drive to carry out accountable duties.

• Lifting, shifting and loading lower than 20 kilos.

• Extended durations of sitting.

• Extended durations of standing.

• Extended durations of strolling.

• Prolong physique and limbs to succeed in objects.

• Work with computer systems, typing, studying or writing.

• Potential publicity to ailments or infections.

Place #59002 – Affected person Service Rep ILocation Req ID null